IT Consultant
2013-06Present
Andreessen Horowitz
- Traveling onshore for knowledge transfer and successfully transitioned the application to off-shore and now delivering work packages from here.
- Using OOP concepts and design patterns to implement the custom framework.
- Leading a team of developers in implementing several modules.
- Ensuring error-free deliverable by driving adherence to quality assurance norms and guidelines, project/process, understanding and translating requirements into design.
- Preparing the HLDs, LLDs from the requirement specs.
- Performing the peer reviews during design, coding, and testing.
- Writing stored procedures functions triggers at the backend.
- Working using VB.net (Win Forms, .Net Compact Framework) & Oracle 10g, ASP.Net 2.0, C# & SQL Server 2000/2005.
- Creating and writing code for custom and user controls for Windows and Web.
- Involving in the effort and time estimation.
- Working in product development, application development, and application maintenance projects.
- Working independently within defined parameters, took ownership of problems within own area of knowledge.
IT Manager
2010-082013-05
Courtesy of Trek Travel
- Managed crisis situations, involving complex technical hardware and/or software problems.
- Planned and systematized the disaster recovery for all business systems.
- Ensured all IT related processes met key project milestones/timelines, deliverables and were successfully executed.
- Managed multiple and complex IT projects within the USA to maintain and drive the configuration of all existing Courtesy of Trek Travel branches as well as identified and set-up prospective retail locations to full operational status.
- Implemented the call center system and integrated features with the business applications.
- Implemented policy and procedures; perform regular IT Audits to ensure that relevant software licensing laws were adhered to.
- Provided secure access to the network for remote users.
- Maintained in utmost confidence the company’s confidential data.
- Developed and organized regular interactive training sessions and workshops for dispersed technical information to users.
- Planned and systematized the disaster recovery for all business systems.
IT Support Engineer
2008-072010-07
Harvard University
- Provided end user customer service with an emphasis on a positive customer experience.
- Delivered first and second line desktop support services for 5000-client networks.
- Administered workflow and service request via client's call ticketing system.
- Actively involved in installing, interfacing and troubleshooting hardware and software.
- Liaised with other support teams to deliver top-notch service to end users.
- Strategized problem resolution and initiated measures to eliminate reoccurrence.
- Coordinated with the 2nd level support group to provide assistance with application design, development, testing, and implementation.
- Updated and maintained system and application procedures and processes.